Refund policy

Returns / Exchanges & Refund Policy

• We want you to love your Studio WASS purchase. If for any reason you're not completely satisfied, we offer returns and refunds within the guidelines below.

Return Eligibility

We gladly accept returns and offer refunds within 21 days of receiving your order. We do not accept any returns after 21 days.

To be eligible for a return:

• Items must be unworn, unused, and in excellent condition
  
• All original tags and packaging must be included
  Returns must be securely packaged to avoid damage in transit

Please note:

• Courier costs for returns are the responsibility of the customer
• No returns or exchanges on sale items
  
  

Production & Delivery Timeline for exchanges

As a made-to-order slow fashion brand, our production process takes time and care. Please allow a minimum of 28 business days for your order to be made. Once your order is complete, delivery will take an additional 2–5 working days.

How to Request for Return or Exchange

1. Email orders@studiowass.co.za with your order number
2. Let us know which item(s) you’d like to return and why
3. Once approved, send the item back to the address we’ll provide
4. After inspection, your refund will be processed (excluding shipping fees)

Incorrect or Damaged Items

If you receive the wrong item, we will send the correct one at no additional cost.

If your item arrives damaged, please email orders@studiowass.co.za within 24 hours of delivery and include:

• Your order number
• Clear photos showing the damage
  

We will review and resolve the issue as quickly as possible.