Call
073 5255 843
Contact
info@studiowass.co.za / orders@studiowass.co.za
Store info

Monday - Thursday: 10am - 5pm
Friday: 10am - 3pm
Weekends: Closed
Directions

Cape Town, South Africa

Cape Town, South Africa

Monday - Thursday: 10am - 5pm
Friday: 10am - 3pm
Weekends: Closed

SHIPPING

We rely on trusted courier services to handle all our deliveries, offering convenient door-to-door service throughout South Africa.

Production & Delivery Timeline

As a made-to-order slow fashion brand, our production process takes time and care. Please allow a minimum of 28 business days for your order to be made. Once your order is complete, delivery will take an additional 2–5 business days for local and national orders.

For international orders:

Delivery may take longer and can range from 7 to 21 business days, depending on your location and customs processing times.

Delivery Details

Delivery hours: 09:00–17:00, Monday to Friday

Please ensure your delivery address and contact number are correct at checkout.
We cannot be held responsible for deliveries made to incorrect or incomplete addresses.

Tracking Your Order

  • Once your order has been dispatched, a tracking link will be emailed to you. Please note: It may take up to 24 hours for the courier to book your parcel into their system. 
  • If tracking is unavailable immediately, please check again later.
    For specific delivery queries, we recommend contacting the courier directly.

Shipping Rates

Local / Cape Town · R100
Shipping is FREE for all local orders over · R1800 
National and Regional · R130

International Shipping

We ship worldwide using reliable courier services. International shipping rates are calculated at checkout based on your location and order size.

Please note:

  • Customs duties, taxes, or import fees may apply depending on your country's regulations. These costs are not included in our pricing and are the responsibility of the customer.

  • Studio WASS is not liable for any customs delays or additional charges incurred once the order arrives in your country.

  • International delivery timelines vary by location. Estimated delivery time will be provided once your order has been dispatched.

Returns & Refunds Policy

  • We want you to love your Studio WASS purchase. If for any reason you're not completely satisfied, we offer returns and refunds within the guidelines below.

Return Eligibility

We gladly accept returns and offer refunds within 21 days of receiving your order. We do not accept any returns after 21 days.

To be eligible for a return

  • Items must be unworn, unused, and in excellent condition
  • All original tags and packaging must be included
    Returns must be securely packaged to avoid damage in transit

Please note

  • Courier costs for returns are the responsibility of the customer
  • No returns or exchanges on sale items
  • No returns on international orders

1. Email orders@studiowass.co.za with your order number
2. Let us know which item(s) you’d like to return and why
3. Once approved, send the item back to the address we’ll provide
4. After inspection, your refund will be processed (excluding shipping fees)

Incorrect or Damaged Items

If you receive the wrong item, we will send the correct one at no additional cost.

If your item arrives damaged, please email orders@studiowass.co.za within 24 hours of delivery and include:

  • Your order number
  • Clear photos showing the damage

We will review and resolve the issue as quickly as possible.