REFUNDS AND RETURNS
Local / National
We gladly accept returns and offer refunds within 21 days of receipt. In the event that you receive incorrect products, we will replace them with the correct items.
For damaged products, please provide photographic evidence via email (including order number) within 24 hours of delivery to orders@studiowass.co.za and we will assist accordingly.
Return costs will not be reimbursed, and you are responsible for the postage costs when returning the item. For added security, we recommend using registered mail for returns, as we cannot be held liable for any items lost in transit. We don't accept returns on international orders.
We gladly accept returns and offer refunds within 21 days of receipt. In the event that you receive incorrect products, we will replace them with the correct items.
For damaged products, please provide photographic evidence via email (including order number) within 24 hours of delivery to orders@studiowass.co.za and we will assist accordingly.
Return costs will not be reimbursed, and you are responsible for the postage costs when returning the item. For added security, we recommend using registered mail for returns, as we cannot be held liable for any items lost in transit. We don't accept returns on international orders.
SHIPPING
We rely on courier services for all our deliveries, offering convenient door-to-door service.
Given that we are a made-to-order slow fashion brand, please be aware that there is an approximate lead time of 28 business days minimum. Once production is completed, please allow an additional 2 to 5 working days for delivery.
Our delivery hours are between 09:00 and 17:00. To ensure a seamless delivery experience, please double-check that the correct delivery address and contact number are provided when placing your order. Please note that we cannot be held responsible for deliveries made to an incorrect address.
We kindly ask for your patience when tracking your parcel, as it may take up to 24 hours for the courier to book the parcel into their hub. If tracking information is not immediately available, we recommend waiting and trying again later.
For any inquiries regarding your shipment, we encourage you to reach out to the courier directly.
Local / Cape Town · R100
Shipping is FREE for all local orders over · R1500
National and Regional · R130
INTERNATIONAL ORDERS
Product prices are listed in ZAR (South African Rands) and do not include shipping costs. To ensure smooth delivery, please provide the correct delivery address and contact number when placing your order.
We ship orders via FedEx, and you can expect delivery to your door within 2 weeks. All shipments include a tracking number for your convenience.
The standard shipping cost is R650 per parcel. We advise checking with customs regulations before placing your order, as we cannot be held responsible for parcels rejected by customs.
For any further questions in regards to shipping and returns please email us at: orders@studiowass.co.za
Shipping is FREE for all local orders over · R1500
National and Regional · R130
INTERNATIONAL ORDERS
Product prices are listed in ZAR (South African Rands) and do not include shipping costs. To ensure smooth delivery, please provide the correct delivery address and contact number when placing your order.
We ship orders via FedEx, and you can expect delivery to your door within 2 weeks. All shipments include a tracking number for your convenience.
The standard shipping cost is R650 per parcel. We advise checking with customs regulations before placing your order, as we cannot be held responsible for parcels rejected by customs.
For any further questions in regards to shipping and returns please email us at: orders@studiowass.co.za